I didn’t know. Nobody told me. Do you ever hear these phrases? Ever hear yourself using them? Almost every time I hear them, they are used as a defensive response or a way to avoid responsibility. Nobody told me, I didn’t know.

When phrases like these are uttered, someone is generally given a free one time use pass. They are forgiven or excused for not knowing. Used more than once in a while, the utterer is not well thought of.

For a few people, these phrases and others like them, are over used excuses. While exceptions occur, exceptions should be the exception and not the rule.

What is your common response when asked why you are or are not doing something? Are you one of the few, guilty of uttering not being told, or not knowing? Do you find yourself uttering these phrases a little too often?

Not knowing, is a sign or symptom of more going in the background than the few words each phrase contains. No one told me, for example, has hidden meanings other than the obvious one. No matter where you work, no one has a job to make sure you know what you need to know after you are trained.

When something changes in your workplace, some form of communication is used telling you what has changed. If you hear yourself using these phrases more than once in a long while, below are some ideas you can use to ensure you rarely utter them again, if ever.

The key to knowing is to be proactive. Being proactive is a very effective tool you can use in your work and personal life. Being proactive, you always learn or know about changes that are important to you.

One of the best ways to be proactive is to pay attention. Some way, somehow in your place of work, there is a system in place of how information is passed on. Learn how important information is passed on.

Find out if  your company uses email, a bulletin board, a formal shift meeting, or the person you relieve is supposed to tell you. Make your first job of the day reading, listening,or asking about: “What is going on, anything new today?”

Asking a simple question like this and actively listening to the answer will save you from ever uttering a hollow excuse again. Once you get used to reading, and asking questions, you will know what you need to know. You will know about any changes, and you will look sharp, and become more valuable at work.

Occasionally something changes and you really had no way of knowing. Instead of reaching for a new way of saying you did not know, or were not told, you can use a much more powerful tool.

You can say: I read, listened to, or checked for changes, and there was nothing posted, sent, or mentioned. I asked ‘somebody’ who I took over from, and they did not mention any changes.

If the power of response escapes you, go back and read the first paragraph of this post and compare the two responses. Which reply would you rather give, and which reply would you rather hear? There is a lot of power in words used correctly.

If you are new on the job, and you truly did not know, be honest about it. Follow up honestly with a good question. “I was not aware of this, how and where do I find out about these changes?” Phrasing your reply like this, you will be way ahead of others, who automatically fall back on those old, worn out, ‘I didn’t know’ type phrases.

Now you know how to be on top of your job and your life, you can identify how important information is not being passed on to you. If you find that there is no formal way information is passed on, suggest a way! Using your new proactive way of being, suggest a new or better way of passing on information or changes. Think of a method that is easy and everyone see, hear, or read and let someone know in a professional manner, who can make it happen. It may get you a raise!